At Springs, you will be provided premium world-class services from all Springs departments. Springs after-sales service department has many seasoned jewelry repair professionals in its network, and Springs works as a facilitator between the customers and these professionals without charging any markup on the repairs, and customers just pay the two-side shipping and repair and maintenance charges. Many of our customers have collections of dozens of Springs articles, and they never have any repair and maintenance need, which ensures that the customers are happy with the quality of the products.

Springs offer the least retail rates of fashion articles in Pakistan, which means that repair and maintenance charges are not added to our costs of products, and there are quite rare cases that customers needed any repair of Springs articles. All of the shipments from springs are dispatched after careful inspection of the quality and the condition, and the material are so carefully packed to eliminate any chances of damage during the delivery process.

The repair and maintenance policies are stated below. For the ease of understanding, the policies are differentiated into two main categories of (a) jewelry articles, and (b) bags and clutches.

Jewelry

For Jewelry articles, normally the after-sales service includes the re-plating in Gold or Rhodium, or the replacement of the missing stones. You can get the services done with springs facilitating you free of charge in the entire process. You just need to pay the actual costs of shipment and the repair, where springs will not charge you any markup or premium on the provision of these services.

Normally, the need for repair rarely happens as most of the time the jewelry remains intact during its useful life. Imitation Jewelry articles are considered as fashion articles rather than an investment, and there is a certain useful life of each jewelry article which customers mainly base on the price of the article.

For Jewelry articles’ repair, please note that;

  1. The articles must be purchased from springs.pk. Only share with us the order reference number or your email address.
  2. The article must be in its useful life. Please, note that even you will get the old and/or budget jewelry articles repaired from Springs, but you need to evaluate the worth of repair as the article might not be in its useful life.
  3. The spare parts of the article must be available. Most of the times, the spare parts for the repair are available. But, for highly fashion sensitive articles, the spare parts are available as long as there is a demand of these articles in the market.
  4. The repairs are handled by springs head office in Lahore, and it normally takes two weeks for the repairs to be done. Please, note that the repairs are handled only by seasoned professionals, but still there is no guarantee that the jewelry will come back to its original appearance after repairs.

Bags and Clutches

Bags and Clutches are articles highly sensitive to the fashion trends. Pictures will be shared with customers while packing and dispatching the articles, and customers are also requested to make videos and/or pictures of opening the freshly received articles. This process eliminates any confusion of the damage during the transportation process. Still, if customers don’t make videos or photos, they will be provided complete support from Springs for any sort of repairs and maintenance, and exchange. Normally, the repair of bags and clutches involve the following conditions;

  1. The bags need re-stitching.
  2. The bags and clutches need replacement of the missing stones which normally includes crystal rhinestones and/or cubic zircon stones.
  3. Replacement of certain parts like opening clasps.
  4. Need of extra belts for bags.

Springs fully facilitates the customers during the repair and maintenance process. Customers just need to pay for the two-side shipping and the repair costs, and Springs will handle the entire process for you without charging any additional markup or costs.

But, please, remember that the articles which you have purchased from springs are fashion articles, and additional costs must not be spent only on the repairs of the articles which are no longer in their useful life.

Still, if you need to exchange or return the products please review the Springs return & exchange policies.